Adult Community and Further Education Board

Process manual

The Adult Community and Further Education Board funds third-party Learn Local providers that supply education programs to the under-employed. They found that their own staff, and providers did not understand how that was to be done. They needed a manual!

Our job was to rewrite existing information for two new manuals (about 70 pages each) describing all of the organisation’s processes for funding, running and monitoring those services. One targeted ACFE staff, the other education providers. Melissa revised the information structure and content to ensure that they were written simply and clearly in plain English, and presented in a consistent, usable and accessible manner.

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