Australian Government Department of Social Services

The Department of Social Services (formerly the Department of Families, Housing, Community Services and Indigenous Affairs (FaHCSIA)) has a reputation for being one of the more accessible Australian Government department websites. We helped to get them to earn those stripes, by researching and writing a 100-page department guide to consistent, good quality, WCAG 2.0-compliant online content. This 100-page resource documented department style conventions, and how to write for the web to create content that is findable, relevant, usable and accessible.